Delivery
We sell and ship worldwide. We dispatch orders within 3 working days.
Estimated delivery times after dispatch are 2–4 working days for the UK, 3–5 working days for the EU and 7–10 working days for the rest of the world. Customs processing may affect delivery times.
Delivery is charged on all orders. Available services and their prices are shown at checkout, with the cheapest available service selected by default. Where available, you can choose express delivery for an additional charge.
Customers outside the UK are responsible for applicable import duties charged on their delivery.
Changing or cancelling an order before dispatch
If you would like us to try to stop dispatch, contact us before 14:00 UK time on the day you order. Once processing or dispatch has started we may be unable to stop the parcel. This operational cutoff does not reduce your statutory cancellation or return rights.
Changing your mind
For eligible online purchases, tell us that you wish to cancel within 14 calendar days after you receive the goods. You then have a further 14 days to send them back. You do not need to give a reason.
Our preference is that change-of-mind returns remain unopened. The legal exception applies only to sealed goods that are unsuitable for return for health or hygiene reasons after their seal has been broken; it does not exclude every opened product. This does not affect your rights if goods are faulty, damaged, incorrect or not as described.
How to arrange a return
Tell us your order number, the items you wish to return and your contact details at orders@aethic.com. You can use the cancellation form below or another clear statement. We aim to respond within 36 hours. You do not need to wait for our reply to exercise a cancellation right within the deadline.
Return address: AETHIC c/o Hubbel, Zinkwerf 20, 2544 EE Den Haag, The Netherlands. You pay the return postage for change-of-mind returns. We cover necessary return costs where legally required for faulty or incorrect goods.
Refunds
For an eligible cancellation, we refund the goods and the basic outbound delivery charge. Any extra paid for a premium delivery option above the least expensive standard option is not refundable. We use the original payment method unless you agree otherwise, without a refund fee.
We reimburse without undue delay and within 14 calendar days after being informed of cancellation. For goods, we may withhold reimbursement until we receive them back or you provide evidence of sending them, whichever occurs first, unless we have offered to collect them. We may make a lawful deduction for handling beyond what is necessary to establish the goods’ nature, characteristics and functioning.
Faulty, damaged or incorrect items
Please contact orders@aethic.com with your order details and a description of the issue. We will explain the applicable remedy and return arrangements. Nothing in this policy restricts your statutory consumer rights.
Optional cancellation form
To: AETHIC c/o Hubbel, Zinkwerf 20, 2544 EE Den Haag, The Netherlands; email: orders@aethic.com. I give notice that I cancel my contract for the following goods: ____. Ordered on / received on: ____. Consumer name: ____. Consumer address: ____. Date: ____. Signature (only if submitted on paper): ____.